All bookings made with Urban Desert Travel and Tours LLC, are subject to the following terms and conditions. Since you’ll be bound by these conditions once the agreement comes into force, we request you to carefully read and understand them. Urban Desert Travel and Tours LLC reserves the complete right to alter, add, or delete any of these terms and conditions without any prior notice, and such changes naturally apply to you upon making a tour services with us.
A price mentioned in our website or brochure, if not specified, is on per person basis. It is non-inclusive of any kind of payment done from the part of customers, in the form of visa fee, room charges and tips to drivers or guides. In addition, changes in pricing may occur in the event of any additional expense incurred by your transport, or accommodation service provider.
Upon choosing your preferred tour service or holiday package, you can make your payment via a valid credit card, such as MasterCard or Visa. Depending on the package, you may be entailed to make full payment.
As soon as you make the payment, we’ll send you a confirmation email, along with a unique booking reference number and voucher. Since it is deemed as a proof of payment, we advise you to take a print out of the email or voucher.
If you do not avail of a paid tour service partly or fully, Urban Desert Travel and Tours LLC will not make any refund in such circumstance. This is applicable to all unutilized Urban Desert Travel and Tours LLC tour services including city tour, limo service, desert safari etc.
In order to cancel a booking, we request you to send a notification in writing. An email would be enough. Once we receive your cancellation request, we’ll acknowledge it through one of these modes: email, telephone, Whatsapp (app) or Short Message Service (SMS) while citing the cancellation fee you require to pay. Please be informed that Urban Desert Travel and Tours LLC is not liable for any cancellation request not received from guest.
Depending on climatic conditions, flight schedules, and such other various aspects, certain inclusions in your package, such as transfers, are subject to changes. In such situation, we request you to send a notification in writing or telephonic and we’ll try to reschedule or offer suitable alternatives of original tour value, which – however – is subject to its availability. As mentioned earlier, Urban Desert Travel and Tours LLC holds the complete right to make minor changes in the tour packages, and the guest is not entitled for any refund in such circumstances. Furthermore, no refund is made on cancellation of a tour service due to the reasons beyond our control, such as natural calamities.
At Urban Desert Travel and Tours LLC, we endeavor to pick you an accommodation choice that best suit your business or holiday needs. Regarding check-in / check-out policy, it varies from one hotel to another, and hence we advise you to refer to your hotel website. Urban Desert is not liable for any late or early check-in or check-out.
Be sure, especially if you’re coming from another country, to carry all documents that qualify your entry to the destination. Reimbursement will not be made by the Urban Desert Travel and Tours LLC, if your entry is restricted due to the lack of proper documents. Further, prior to your visit, it is highly recommended to check with your country’s consulate to get an idea on entry prerequisites.
Each of Urban Desert Travel and Tours LLC content, covering images, product details and description, pricing information, and logo, is proprietary to the Urban Desert Travel and Tours LLC. You may view or print any or all part of the website, though cannot be utilized for any commercial, non-personal or illegal causes.
GUESTS REFUND POLICY
The Guest Refund Policy, as the name implies, is meant to support guests in the event they suffer any travel issue. It is applicable to all guests who make a tour reservation on the Urban Desert Travel and Tours LLC website. If a guest encounters any travel problem, we will generally, at our discretion, do any of the following:
(i) Recompense you up to the tour price paid by you, however, depending on the type or extent of the travel issue suffered.
(ii) Exercise reasonable effort to provide you with an alternative that is judiciously similar to the tours or packages mentioned in your original booking.
While we’ll do everything possible to reimburse the amount if you need to cancel a tour or package booked through the Urban Desert Travel and Tours LLC website, it is vital to note that we’re subject to different set of policies when it comes to private contract. It is, therefore, not viable for us to guarantee the same refund procedure or policies for all tours and services listed on the Urban Desert website. Accordingly, the following policies apply for:
In order to get refund of a tour service or package purchased directly from the Urban Desert Travel and Tours LLC, you’ll need prior authorization in writing. All decisions taken by Urban Desert Travel and Tours LLC with regards to refund policy will be final and bind on both Urban Desert Travel and Tours LLC and guests.
Cancellation from our side due to technical snag / weather / Authority– the company will either reschedule or refund the amount within 10 – 20 working days.
Once your booking is confirmed, you may cancel a part or whole of it. Nevertheless, the cancellation, unless otherwise specified, is valid only if the request for the same is made in writing by email to the Urban Desert Travel and Tours LLC B2B and alternatively confirmed by the Reservation Team. Typically, the following conditions apply in the case of cancellation of a tour with Urban Desert Travel and Tours LLC.
Choose from one of our quick and convenient payment options, and our team will ensure that the whole procedure is undertaken in the safest manner possible.
We also offer following payment choices for our clients:
Urban Desert Travel and Tours LLC provides a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.
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