Terms & Conditions

All bookings made with Urban Desert Travel and Tours LLC, are subject to the following terms and conditions. Since you’ll be bound by these conditions once the agreement comes into force, we request you to carefully read and understand them. Urban Desert Travel and Tours LLC reserves the complete right to alter, add, or delete any of these terms and conditions without any prior notice, and such changes naturally apply to you upon making a tour services with us.

1. Pricing

A price mentioned in our website or brochure, if not specified, is on per person basis. It is non-inclusive of any kind of payment done from the part of customers, in the form of visa fee, room charges and tips to drivers or guides. In addition, changes in pricing may occur in the event of any additional expense incurred by your transport, or accommodation service provider.

2. Mode of Payment 

Upon choosing your preferred tour service or holiday package, you can make your payment via a valid credit card, such as MasterCard or Visa. Depending on the package, you may be entailed to make full payment.

3. Payment Confirmation

As soon as you make the payment, we’ll send you a confirmation email, along with a unique booking reference number and voucher. Since it is deemed as a proof of payment, we advise you to take a print out of the email or voucher.

4. Disclaimer of Liability

• • We take all possible effort to make sure that information contained on the website of Urban Desert Travel and Tours LLC is precise and genuine. If you find any information on this website to be imprecise, please notify us the same by forwarding us an email to bookings@urbandesert.ae or by dialing us at +971 54 998 8158 and we’ll try to rectify it as early and practicable as possible.

• • While we endeavor to keep the information up-to-date, there may be incorrect or outdated content. Moreover, website content is subject to change without any prior notice. Urban Desert Travel and Tours LLC does not give assurance, warranty, or representation of any sort, implicit or explicit, on account of the authenticity, accurateness, appropriateness, comprehensiveness, reliability, and availability of information contained on the website.

• • In order to keep the website up and running in the most efficient and smooth manner as well as ensure that our IT infrastructure is free of any error or virus, we implement state of the art technological solutions. That said, Urban Desert Travel and Tours LLC will take no responsibility for and should not be held liable in the event the website is temporarily inaccessible or for any loss or damage that occur as an outcome of the access to, or incapability to use the website of Urban Desert Travel and Tours LLC due to virus attacks whatsoever.

• • Urban Desert Travel and Tours LLC website may contain links that lead to third party websites, which consequently are not under the control of Urban Desert Travel and Tours LLC. Apparently, we do not have any authority on and take no accountability with regards to information available on such websites.

• • Under no circumstance, Urban Desert Travel and Tours LLC or any of its employees, partners, agents, or sub-contractors should be held liable for any consequential or unintended loss, claim or decision made as part of the use of its website, content or materials, which include, but not restricted to, business loss, data corruption, loss of goodwill or reputation, and loss of personal information. 

5. No Show Policy

If you do not avail of a paid tour service partly or fully, Urban Desert Travel and Tours LLC will not make any refund in such circumstance. This is applicable to all unutilized Urban Desert Travel and Tours LLC tour services including city tour, limo service, desert safari etc.

6. Cancellation Process

In order to cancel a booking, we request you to send a notification in writing. An email would be enough. Once we receive your cancellation request, we’ll acknowledge it through one of these modes: email, telephone, Whatsapp (app) or Short Message Service (SMS) while citing the cancellation fee you require to pay. Please be informed that Urban Desert Travel and Tours LLC is not liable for any cancellation request not received from guest.

7. Itinerary Amendments

Depending on climatic conditions, flight schedules, and such other various aspects, certain inclusions in your package, such as transfers, are subject to changes. In such situation, we request you to send a notification in writing or telephonic and we’ll try to reschedule or offer suitable alternatives of original tour value, which – however – is subject to its availability. As mentioned earlier, Urban Desert Travel and Tours LLC holds the complete right to make minor changes in the tour packages, and the guest is not entitled for any refund in such circumstances. Furthermore, no refund is made on cancellation of a tour service due to the reasons beyond our control, such as natural calamities.

8. Accommodation & Check-in & Check-out Policy

At Urban Desert Travel and Tours LLC, we endeavor to pick you an accommodation choice that best suit your business or holiday needs. Regarding check-in / check-out policy, it varies from one hotel to another, and hence we advise you to refer to your hotel website. Urban Desert is not liable for any late or early check-in or check-out.

9. Travel Documents

Be sure, especially if you’re coming from another country, to carry all documents that qualify your entry to the destination. Reimbursement will not be made by the Urban Desert Travel and Tours LLC, if your entry is restricted due to the lack of proper documents. Further, prior to your visit, it is highly recommended to check with your country’s consulate to get an idea on entry prerequisites.

10. Website Usage

Each of Urban Desert Travel and Tours LLC content, covering images, product details and description, pricing information, and logo, is proprietary to the Urban Desert Travel and Tours LLC. You may view or print any or all part of the website, though cannot be utilized for any commercial, non-personal or illegal causes. 

GUESTS REFUND POLICY

The Guest Refund Policy, as the name implies, is meant to support guests in the event they suffer any travel issue. It is applicable to all guests who make a tour reservation on the Urban Desert Travel and Tours LLC website. If a guest encounters any travel problem, we will generally, at our discretion, do any of the following:

(i) Recompense you up to the tour price paid by you, however, depending on the type or extent of the travel issue suffered.

(ii) Exercise reasonable effort to provide you with an alternative that is judiciously similar to the tours or packages mentioned in your original booking.

While we’ll do everything possible to reimburse the amount if you need to cancel a tour or package booked through the Urban Desert Travel and Tours LLC website, it is vital to note that we’re subject to different set of policies when it comes to private contract. It is, therefore, not viable for us to guarantee the same refund procedure or policies for all tours and services listed on the Urban Desert website. Accordingly, the following policies apply for:

• • Tickets: All tickets are non-refundable as well as non-transferrable.
  • Visa: Fee charged for all types of visas is non-refundable, as the immigration authority of the UAE normally does not refund the amount in the case of rejected visa applications.
  • Unused Tours: No refund can be made for unused tours, partly used or unutilized part of holiday package. Precisely, such unused services are not exchangeable or refundable.
  • No Show: Urban Desert Travel and Tours LLC should not be held liable, if a guest fails to notify our team regarding the cancellation of tour or do not reach on time at the place of commencement of tour. Such cases will be treated as No Show and are non-refundable.
  • Third party services: Since they are subject to different refund and cancellation policies, some of the services offered by third parties may be non-refundable. We normally provide the details of the same at the time of booking.

In order to get refund of a tour service or package purchased directly from the Urban Desert Travel and Tours LLC, you’ll need prior authorization in writing. All decisions taken by Urban Desert Travel and Tours LLC with regards to refund policy will be final and bind on both Urban Desert Travel and Tours LLC and guests.

• • Cancel Free of charge up to 24h from departure time.

Cancellation from our side due to technical snag / weather / Authority– the company will either reschedule or refund the amount within 10 – 20 working days.

CANCELLATION

Once your booking is confirmed, you may cancel a part or whole of it. Nevertheless, the cancellation, unless otherwise specified, is valid only if the request for the same is made in writing by email to the Urban Desert Travel and Tours LLC B2B and alternatively confirmed by the Reservation Team. Typically, the following conditions apply in the case of cancellation of a tour with Urban Desert Travel and Tours LLC.

• • Full refund will be made for cancellation done 24 hours prior to your scheduled tour.

PAYMENTS OPTIONS

Choose from one of our quick and convenient payment options, and our team will ensure that the whole procedure is undertaken in the safest manner possible. 

• Credit card 
• Internet Banking 
• Cash deposit 
• Bank transfer

We also offer following payment choices for our clients:

• Floating Cash Deposit: This requires clients to maintain a certain amount of money as floating deposit, as agreed by both parties. As soon as the client makes a reservation, this is deducted from the deposit amount. But reservations will not be allowed or even cancelled, if the deposit fund is low or insufficient. 
• Credit Line: Clients can secure a confirmed booking of tours and services with an established credit line. In order to be assigned with a credit line, it’s vital for the clients to abide by the provisions and standards set by Urban Desert Travel and Tours LLC, besides maintaining a floating deposit or a bank guarantee from a reputable financial institution. 

Urban Desert Travel and Tours LLC provides a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.

COPYRIGHT POLICY

Please read our copyright policy before using our website.

• • All content displayed on this website (www.urbandesert.ae) are solely the property of the Urban Desert Travel and Tours LLC. Any kind of action by way of reproduction, distribution, uploading, republication, or downloading, of any content that is proprietary to (www.urbandesert.ae), other than for individual or non-commercial purpose, is firmly proscribed, unless otherwise allowed by the Urban Desert Travel and Tours LLC or mentioned on the website of the Urban Desert Travel and Tours LLC.
  • Urban Desert Travel and Tours LLC may include logos, copyrighted materials, patents, trademarks etc. of Urban Desert Travel and Tours LLC or other third parties. No right will be conferred upon website visitors, clients or guests on any such intellectual property of Urban Desert Travel and Tours LLC or other relevant parties, unless otherwise clearly specified in the Urban Desert Travel and Tours LLC Terms of Use. 
  • In order to access the website’s restricted areas, Urban Desert Travel and Tours LLC may allow you to create an account or login with your username and password. Please be informed that the content displayed in such sections of the website is confidential and is applicable for your business purpose only. Moreover, if it is proved to us that such use obstructs our site’s performance or in any way is detrimental to the dealings of (www.urbandesert.ae), we possess complete right to forbid the use of such access options.
  • By using our website, you agree to abide by the condition that you’ll not apply any instrumentality in the form of software, robot, or device, which may inhibit the proper working of our site or result in the copying or monitoring of Urban Desert Travel and Tours LLC web pages or the data or information contained therein.